EV Charging Solution Warranty, Support, and FAQs

EV charging solutions are only as powerful and reliable as the companies that stand behind them.

NovaCHARGE EV charging products are backed by one of the strongest warranties in the industry.

NovaCHARGE® guarantees our products** shall be free of defects in materials and workmanship under normal use for a period of up to 4 years (Commercial) from the date of delivery. 

**There is also an option to purchase extended warranties.

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What support options are there for my EV chargers?

NovaCHARGE Advanced Support Offers

NovaCHARGE's Advanced Support Options are available for customers seeking the ultimate uptime and resiliency for their chargers. There are three packages that include comprehensive features to meet your needs, and when combined with NovaCHARGE curated hardware and ChargeUP's robustness and flexibility, site hosts will truly maximize their charger's readiness.


Leverage NovaBOT's AI driven proactive maintenance monitoring to provide Tier 1 support that can reduce truck rolls by 67% and address potential issues before they impact any charging experience.

24/7 limited host support with advanced troubleshooting during standard business hours

Scalable to hundreds of NC8000 chargers to aid maximum readiness and uptime.

Lower TCO with reduced truck rolls.
Unparalleled visibility with leveraged enhanced notifications in ChargeUP.

For EV charging support please contact support. We're ready to help!

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NovaCHARGE offers the industry-leading AI driven NovaBOT

Artificial Intelligence drives charger reliability. NovaBOT resolves Tier 1 issues, reducing truck rolls by 67%.

NovaBOT Proactive Charging Station Maintenance Benefits

Never Sleeps: Runs 7 x 24 x 365 Ensuring EV Charger Reliability

Scalable to Thousands of EV Chargers

Automatically Handles EV Charging Station Operational Issues

Alerts and Hands Off Charging Station Maintenance Issues to Human Agents When Needed

Leverages Enhanced Notifications for EV Charging Station Owners and Hosts  in ChargeUP

How long will it take to charge my EV?

Charging times for electric vehicles can differ based on charging station amperage, battery size, and on-board charger. For example, to charge a Chevy Volt PHEV from empty to full battery, utilizing a 240V outlet would take roughly 4 hours, while charging a Nissan Leaf BEV can take 8 hours.

However, just as you are unlikely to drive a gas vehicle to a completely empty tank, many people are unlikely to drive their EV to a completely dead battery. If you are charging a partially charged battery, your charging times will be shorter. Generally, you will get an average of 25 to 40 miles of range per hour of charging time when you use a Level 2 charging station.

Electric vehicle range varies depending on the size of the battery, the type and weight of the car, road and weather conditions, driving style, and ancillary usage, such as running the air conditioning or charging your cell phone. Please refer to your vehicle manual to determine how much range you have.

Want to learn more about increasing your EV’s range? Check out our blog on improving EV range here.

NovaCHARGE® Level 2 charging stations use the North American standard electric vehicle charging plug known as the SAE-J1772. This plug is compatible with all commercially available battery electric vehicles (BEV) and plug-in hybrid electric vehicles (PHEV) available in the North American market.

NovaCHARGE® also offers DC Fast Charging stations with Combined Charging System (CCS) and CHAdeMO plugs, which are the two standard plugs for fast charging. Please refer to your owner’s manual to determine the correct DCFC plug for your vehicle. Plug-in hybrid electric vehicles cannot use DCFC stations.

Tesla drivers can charge at NovaCHARGE  stations using a Tesla to J-1772 or Tesla to CCS adapter. Please refer to your Tesla owner’s manual for more information on using adapters.

ChargeUP® is our driver EV charging app. Today, it is only available at a NovaCHARGE® charging station.  In the coming months, the open standards protocol will become available to use ChargeUP with any compatible OCPI charging station.

Step 1: Download the ChargeUP driver app from 

https://play.google.com/store/apps/details?id=com.chargeupev.chargeupdriver&pli=1 https://apps.apple.com/us/app/chargeup-driver-app/id1525236854

Step 2: Create an account using your email and phone number

Step 3: Add funds to your EV charging account by loading a debit or credit card into the charing app and adding your preferred payment method. Begin an EV charging session by scanning the QR code on the EV charger station panel.

EV charging rates are set by the charging station owner. Detailed charging session fees are listed within the app once the QR Code has been scanned. All fees, if any, will be listed for you to review before beginning your charging session.

Our NovaCHARGE customer care team is available to assist drivers 24/7 and can be reached at support@NovaCHARGE.net or by calling 1 (833) 789-1400.