Warranty, Support and FAQ's

Limited Warranty

NovaCHARGE products are backed by the strongest warranty in the industry.

NovaCHARGE® warrants our products** shall be free of defects in materials and  workmanship under normal use for a period of up to 4 years (Commercial) from the date of delivery. 

**There is also an option to purchase extended warranties.

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For Support please visit our Contact Us area.

NovaCHARGE offers industry-leading AI driven NovaBOT

Artificial Intelligence Drives Charger Reliability. NovaBOT Resolves Tier 1 Issues to Avoid Truck Rolls.


Never Sleeps: Runs 7 x 24 x 365

Scalable to Millions of Chargers

Automatically Handles Operational Issues

Hands Off to Human Agents When Needed

Leverages Enhanced Notifications in ChargeUP

How long will it take to charge my EV?

The charging times for electric vehicles can differ based on charging station amperage, battery size, and on-board charger. For example, to charge a Chevy Volt PHEV from empty to full battery, utilizing a 240V outlet would take roughly 4 hours, while charging a Nissan Leaf BEV can take 8 hours. 

However, just as you are unlikely to drive a gas vehicle to a completely empty tank, many people are unlikely to drive their EV to a completely dead battery. If you are charging a battery that is not empty, your charging times will be shorter. Generally, you will get an average of 25 to 40 miles of range per hour of charging time when you use a Level 2 charging station.

Electric vehicle range varies depending on the size of the battery, the type and weight of the car, road and weather conditions, driving style, and ancillary usage, such as running the air conditioning or charging your cell phone. Please refer to your vehicle manual to determine how much range you have.

NovaCHARGE® Level 2 charging stations use the North American standard electric vehicle charging plug known as the SAE-J1772. This plug is compatible with all commercially available battery electric vehicles (BEV) and plug-in hybrid electric vehicles (PHEV) available in the North American market.

NovaCHARGE® also offers DC Fast Charging stations with Combined Charging System (CCS) and CHAdeMO plugs, which are the two standard plugs for fast charging. Please refer to your owner’s manual to determine the correct DCFC plug for your vehicle. Plug-in hybrid electric vehicles cannot use DCFC stations. Tesla drivers can charge at NovaCHARGE® stations using a Tesla to J-1772 or Tesla to CCS adapter. Please refer to your Tesla owner’s manual for more information on using adapters.

ChargeUP® is our brand for driver charging.  Today, it is only available at a NovaCHARGE® charging station.  In the coming months, the open standards protocol will become available to use ChargeUP with any compatible OCPI charging station.

Step 1: Download the ChargeUP driver app from 

https://play.google.com/store/apps/details?id=com.chargeupev.chargeupdriver&pli=1 https://apps.apple.com/us/app/chargeup-driver-app/id1525236854

Step 2: Create an account using your email and phone number

Step 3: Add funds by loading a debit or credit card into the app and adding your preferred payment method.  Begin charging by scanning the QR code on the charger’s panel.

Rates for charging are set by the station owner. Detailed session fees are listed within the app once the QR Code has been scanned. All fees, if any, will be listed for you to review before beginning your charge.

Our NovaCHARGE customer care team is available to assist drivers 24/7 and can be reached at support@NovaCHARGE.net or by calling 1 (833) 789-1400.