Our Commitment:
NovaCharge is committed to ensuring the highest quality EV Infrastructure possible. We are dedicated to providing optimum service and support for owners of chargin stations as a part of the ChargePoint System. Through ournetwork of partners, we deliver the service, support, andtrainingthat charging station owners need to maximize their return on investment.
Technical Support:
NovaCharge is committed to ensuring the highest quality EV Infrastructure possible. We are dedicated to providing optimum service and support for owners of chargin stations as a part ofthe ChargePoint System. Through ournetwork of partners, we deliver the service, support, andtrainingthat charging station owners need to maximize their return on investment.
NovaCharge provides technical support for all Smartlet Charging Station and ChargePoint System issues after the sale. As Gold, Silver, or Bronze NovaCharge Maintenance program members, charging station owners can rely on our rapid response toll free hotline, where our trained NovaCharge support staff can provide you with the answers you need to resolve your charging station issues and keep your valuable asset in service.
NovaCharge Bronze Maintenance program:
The NovaCharge Bronze Maintenance program provides the charging station owner with the support needed to ensure that their charging stations are up and running smoothly with the ChargePoint System. As a part of this program, owners will have access to NovaCharge's toll free rapid response hotline, where our technical staff will work to understand, diagnose and provide guidance to keep your units at peak performance. If necessary, NovaCharge will schedule personnel to be dispatched to correct the problem. Any covered items which fall within the charging station or ChargePoint warranty period will be handled as per the manufacturer's guidelines. For items outside the warranty period, or not covered by the warranty , NovaCharge will provide a quote for correcting the problem.
NovaCharge Silver Maintenance program:
NovaCharge's Silver Maintenance program provides charging station owners with a higher level of support. In addition to having all of the benefits of the Bronze Maintenance program available to the charging station owner, NovaCharge will also schedule personnel to the site, as needed, to ensure that down-time of the unit is minimized.
NovaCharge Gold Maintenance program:
NovaCharge Gold Maintenance provides charging station owners with the highest level of support. In addition to having all the benefits of the Bronze and Silver Maintenance programs available to the charging station owner, NovaCharge will also dispatch personnel to arrive at the site within 48 hours, as needed.
For details on these maintenance programs and for more information on how to become a NovaCharge Bronze, Silver, or Gold Maintenance program member, please call our offices toll free in the US at 1 866 417-9995 or contact us via our web portal.
Training:
To ensure that you get the most out of your charging station investment NovaCharge can provide you with the training you need to take full advantage of your ChargePoint Network assets. Though our network of partners, we can provide you with the knowledge you need to assess the performance of your assets, to understand how to maximize your ROI, to know when it's time to expand your charging station investment, and to ensure that your customers get the most out of the charge sessions provided by your charging stations.
For more information on training and how to maximize your ChargePoint System investments, please call our offices toll free in the US at 1 866 417-9995 or contact us via our web portal.
Resources:
Knowledge is power. Knowing the right information on the latest happenings in the EV industry is key to your success in maximizing your ROI in EV charging infrastructure. To get the most out of your investment, we proudly offer several links which may be of help as you work to market the EV charging stations to prospective EV owners.
Coulomb Technologies Resources Page